Terms and conditions

1. Rates and Charges

Our current standard rates are as follows:

• Call-out & First Hour: £180.00

• Additional Labour (per hour): £70.00

• Return Labour (e.g. to fit a part): £120.00

• Failed Visit / Abortive Call (e.g. no access or cancellation upon arrival): £180.00

• Congestion Charges and Parking Fees (if applicable): Payable in advance at cost. Payment must be received prior to the engineer’s attendance.

All rates are exclusive of VAT.

If the engineer(s) remain on site for longer than the first included hour, additional labour will be charged at the prevailing rate and must be settled on the day, before the engineer leaves site.

We may have also provided you with a quotation for specific works via email. These quoted works may be invoiced in advance or upon completion, depending on the agreement at the time of quotation.

2. Payment Terms

All invoices are due immediately upon receipt unless otherwise agreed in writing.

Payment must be made via bank transfer to:

Catering and Refrigeration Specialists Ltd

Account Number: 5543239 | Sort Code: 23-05-80

Please quote your invoice/quote number as reference.

3. Disputes and Queries

Any disputes or queries regarding invoices must be submitted in writing (via email or letter) within 10 days of invoice receipt. After this time, invoices are deemed accepted.

4. Quote Approvals & Additional Work

Work or parts beyond the initial visit will only proceed upon written or emailed acceptance of our formal quote. This excludes minor van stock parts which may be installed at time of visit to minimise disruption.

5. Access and Equipment Requirements

The client must ensure safe and unhindered access to all equipment at the scheduled time. A Failed Visit Fee (£180 + VAT during normal working hours) will be charged if the engineer cannot perform work due to lack of access, is refused access, unsuitable working conditions, or if the appliance has been removed or replaced without prior notice. In such cases, any applicable congestion charge and/or parking fees (if applicable) will also be charged.

6. Parts and Repairs

* Any parts required for remedial work will be quoted separately.

* No additional work will be undertaken without prior written approval from the client.

7. Liability and Warranty

* Catering and Refrigeration Specialists Ltd will carry out all work with reasonable skill and care.

* Liability for any loss or damage is limited to the value of the relevant invoice for the specific job or service provided and does not extend to loss of business, profits, or indirect damages.

* Repairs or adjustments performed under this contract do not include warranty coverage for the appliances themselves.

8. Health & Safety

* All work will be carried out in accordance with relevant health and safety laws and best practices.

* The client must notify Catering and Refrigeration Specialists Ltd of any on-site risks or requirements in advance.

9. Recall and Follow-Up

* If the same fault reoccurs within 14 days of an initial service visit, it will be treated as a recall and addressed without further labour charges.

* Faults unrelated to the original issue will be treated as new service calls and charged as above in section 1. Rates and Charges.

10. Force Majeure

Neither party shall be held liable for delays or failure to fulfil obligations due to circumstances beyond reasonable control, including but not limited to extreme weather, strikes, equipment/supplier shortages, or governmental actions.

11. Governing Law

This agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

12. Insurance and Indemnity

Catering and Refrigeration Specialists Ltd confirms it holds appropriate public liability and employer’s liability insurance. Copies are available upon request.

13. Data Protection (GDPR Compliance)

Your personal data will not be shared with third parties, except as required by law.

14. Client Responsibilities

The client shall be responsible for ensuring equipment is used correctly and maintained between visits. We are not liable for faults caused by misuse or improper handling.

15. Right to Refuse Unsafe Work

We reserve the right to refuse or suspend work if on-site conditions are deemed unsafe or non-compliant with health and safety regulations.