Will you attend my site even if I am not under contract / haven't ever worked with me before?

Absolutely, we work with new clients all the time on a day to day basis, we're completely used to striking up new relationships with people and we look forward to helping you with any issues you may have.

Are all of your engineers properly trained?

All of our engineers go through a rigorous training programme and are always updating their skills and knowledge and completing new courses to stay on top of the job.

Can you give me a gas certificate?

Yes, we absolutely can attend to your site to give you a yearly gas inspection and gas certificate, if you need any work to comply we will update you and provide you with a report so it is clear what you need to do (if anything).

Do you carry parts on the van?

We do carry parts on the van, although we can't promise we will have exactly what your appliance will need if it needs new parts, there are thousands of parts for thousands of appliances and it would be impossible for us to keep stock of everything. But rest assured our parts suppliers are on hand and quick to get parts to us that are in stock.

We work in different ways depending on requirements and what clients need. We are happy to work on a call out and hourly basis and we also provide quotes & service plans which are tailored to the kitchen.

How do I log a call out with you?

The best way is to give us a call or email if you have questions alternatively you can book online and choose your preferred date and time (please bare in mind this is subjec to change).

Catering Equipment Repairs

Commercial catering equipment repairs for ovens, fryers, grills, dishwashers, refrigeration and other professional kitchen appliances.

We Are Ready To Help You

Catering equipment breakdowns can stop a kitchen quickly, particularly when the fault affects cooking capacity, warewashing, refrigeration or gas safety. Catering RS provides commercial catering equipment repairs for professional kitchens, with engineer visits focused on accurate diagnosis, safe repair and reducing unnecessary downtime. For related support, see Call Outs for Commercial Kitchens.

Equipment repair coverage

We repair a wide range of commercial appliances and mixed-brand kitchens. The fault may be electrical, mechanical, gas-related, refrigeration-related or caused by a control or safety component.

Commercial ovens and combination ovens
Commercial fryers, ranges, grills and griddles
Dishwashers and glasswashers

Helpdesk

how_a_restaurant_kitchen_looks_after_work_original_2513816-A1aPeWg9gLh3KGzE.jpg

Contact the Helpdesk now
0330 043 3429

How commercial catering equipment faults are diagnosed

Good fault finding starts with the symptom rather than an assumption about the failed part. Related support is available through Commercial Catering Engineers.

Repair or replace?

Not every breakdown means an appliance needs replacing. The decision should consider the exact failure, availability and cost of parts, general condition of the equipment, repeat-fault history and the operational cost of continued downtime. For fault-specific information, see Commercial oven not heating.

Explore

Catering RS help us with our very varied work requests. From schools to restaurants to high profile brands they're always ready to get to site.

Kevin (Maintenance & Install Manager)

UK Facilities Management

Frequently asked questions

General