Will you attend my site even if I am not under contract / haven't ever worked with me before?

Absolutely, we work with new clients all the time on a day to day basis, we're completely used to striking up new relationships with people and we look forward to helping you with any issues you may have.

Are all of your engineers properly trained?

All of our engineers go through a rigorous training programme and are always updating their skills and knowledge and completing new courses to stay on top of the job.

Can you give me a gas certificate?

Yes, we absolutely can attend to your site to give you a yearly gas inspection and gas certificate, if you need any work to comply we will update you and provide you with a report so it is clear what you need to do (if anything).

Do you carry parts on the van?

We do carry parts on the van, although we can't promise we will have exactly what your appliance will need if it needs new parts, there are thousands of parts for thousands of appliances and it would be impossible for us to keep stock of everything. But rest assured our parts suppliers are on hand and quick to get parts to us that are in stock.

We work in different ways depending on requirements and what clients need. We are happy to work on a call out and hourly basis and we also provide quotes & service plans which are tailored to the kitchen.

How do I log a call out with you?

The best way is to give us a call or email if you have questions alternatively you can book online and choose your preferred date and time (please bare in mind this is subjec to change).

Catering Equipment Breakdown Cover

Catering equipment breakdown cover and structured engineer support for commercial kitchens that need predictable reactive maintenance arrangements.

We Are Ready To Help You

Catering equipment breakdown cover gives a commercial kitchen a defined route for reporting faults and arranging reactive engineering support. The exact arrangement should be clear about what is included, which equipment is covered and how labour, parts and planned maintenance are handled. For related support, see Call Outs for Commercial Kitchens.

What breakdown support should define

A useful arrangement avoids vague promises. The equipment estate, response expectations, charging structure and any exclusions should be understood before the first breakdown occurs.

Covered sites and equipment
How breakdowns are logged
Reactive engineer attendance

Helpdesk

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Contact the Helpdesk now
0330 043 3429

Breakdown cover does not replace maintenance

Reactive support is valuable when something fails, but it does not remove the need for planned maintenance. Equipment that is heavily used or operationally critical can benefit from scheduled servicing alongside reactive cover. Related support is available through Catering Equipment Repairs.

For single and multi-site operators

Breakdown arrangements can be particularly useful where a facilities team or operator needs one engineering contact for several appliances or several kitchen locations. For fault-specific information, see Rational combi oven error codes.

Explore

Catering RS help us with our very varied work requests. From schools to restaurants to high profile brands they're always ready to get to site.

Kevin (Maintenance & Install Manager)

UK Facilities Management

Frequently asked questions

General