Will you attend my site even if I am not under contract / haven't ever worked with me before?

Absolutely, we work with new clients all the time on a day to day basis, we're completely used to striking up new relationships with people and we look forward to helping you with any issues you may have.

Are all of your engineers properly trained?

All of our engineers go through a rigorous training programme and are always updating their skills and knowledge and completing new courses to stay on top of the job.

Can you give me a gas certificate?

Yes, we absolutely can attend to your site to give you a yearly gas inspection and gas certificate, if you need any work to comply we will update you and provide you with a report so it is clear what you need to do (if anything).

Do you carry parts on the van?

We do carry parts on the van, although we can't promise we will have exactly what your appliance will need if it needs new parts, there are thousands of parts for thousands of appliances and it would be impossible for us to keep stock of everything. But rest assured our parts suppliers are on hand and quick to get parts to us that are in stock.

We work in different ways depending on requirements and what clients need. We are happy to work on a call out and hourly basis and we also provide quotes & service plans which are tailored to the kitchen.

How do I log a call out with you?

The best way is to give us a call or email if you have questions alternatively you can book online and choose your preferred date and time (please bare in mind this is subjec to change).

Commercial Kitchen Maintenance

Commercial kitchen maintenance and planned servicing for catering equipment, gas appliances, refrigeration and warewashing systems.

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Commercial kitchen maintenance is about keeping equipment reliable enough for the way the site actually operates. High-use ovens, fryers, warewashing machines and refrigeration equipment deteriorate gradually through heat, grease, scale, vibration, worn components and long operating hours. For related support, see Commercial Catering Equipment Servicing.

What commercial kitchen maintenance can include

The appropriate maintenance schedule depends on the appliance type, manufacturer guidance, operating hours, environment and the consequences of failure. A busy production kitchen may need a different programme from a low-volume staff kitchen.

Visual and operational equipment checks
Cleaning and inspection of service-critical components
Temperature, heating and cooling performance checks

Helpdesk

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Contact the Helpdesk now
0330 043 3429

Maintenance does not replace repairs

Planned maintenance reduces risk but cannot eliminate every failure. When equipment already has an active fault, it should be logged as a repair rather than waiting for the next planned visit. Related support is available through Planned Preventative Maintenance for Commercial Kitchens.

How often should catering equipment be maintained?

There is no universal interval for every appliance. Manufacturer instructions and the site's risk and usage should guide the schedule. For fault-specific information, see Commercial fridge temperature fluctuating.

Explore

Catering RS help us with our very varied work requests. From schools to restaurants to high profile brands they're always ready to get to site.

Kevin (Maintenance & Install Manager)

UK Facilities Management

Frequently asked questions

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