Will you attend my site even if I am not under contract / haven't ever worked with me before?

Absolutely, we work with new clients all the time on a day to day basis, we're completely used to striking up new relationships with people and we look forward to helping you with any issues you may have.

Are all of your engineers properly trained?

All of our engineers go through a rigorous training programme and are always updating their skills and knowledge and completing new courses to stay on top of the job.

Can you give me a gas certificate?

Yes, we absolutely can attend to your site to give you a yearly gas inspection and gas certificate, if you need any work to comply we will update you and provide you with a report so it is clear what you need to do (if anything).

Do you carry parts on the van?

We do carry parts on the van, although we can't promise we will have exactly what your appliance will need if it needs new parts, there are thousands of parts for thousands of appliances and it would be impossible for us to keep stock of everything. But rest assured our parts suppliers are on hand and quick to get parts to us that are in stock.

We work in different ways depending on requirements and what clients need. We are happy to work on a call out and hourly basis and we also provide quotes & service plans which are tailored to the kitchen.

How do I log a call out with you?

The best way is to give us a call or email if you have questions alternatively you can book online and choose your preferred date and time (please bare in mind this is subjec to change).

Restaurant Equipment Maintenance

Restaurant equipment maintenance, servicing and repair support for commercial ovens, fryers, refrigeration, warewashing and gas appliances.

We Are Ready To Help You

Restaurant equipment maintenance needs to work around long opening hours, peak service periods and equipment that may be used continuously every day. Catering RS supports restaurants with planned servicing, reactive repairs and engineering support across cooking, warewashing, refrigeration and gas equipment. For related support, see Commercial Kitchen Maintenance.

Restaurant equipment commonly maintained

A restaurant kitchen usually depends on several different appliance types, so maintenance needs to consider the complete operating kitchen rather than one machine in isolation.

Commercial ovens and combi ovens
Fryers, grills and griddles
Dishwashers and glasswashers

Helpdesk

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Contact the Helpdesk now
0330 043 3429

Planned maintenance around service

Visits can be planned around the equipment estate and operating pattern. Critical appliances may justify more frequent attention than backup or lightly used equipment. Related support is available through Commercial Catering Equipment Servicing.

When something breaks

An active breakdown should be logged as a repair rather than left for the next service visit. Provide the appliance details and exact symptom when booking. For fault-specific information, see Commercial oven not heating.

Explore

Catering RS help us with our very varied work requests. From schools to restaurants to high profile brands they're always ready to get to site.

Kevin (Maintenance & Install Manager)

UK Facilities Management

Frequently asked questions

General