Will you attend my site even if I am not under contract / haven't ever worked with me before?

Absolutely, we work with new clients all the time on a day to day basis, we're completely used to striking up new relationships with people and we look forward to helping you with any issues you may have.

Are all of your engineers properly trained?

All of our engineers go through a rigorous training programme and are always updating their skills and knowledge and completing new courses to stay on top of the job.

Can you give me a gas certificate?

Yes, we absolutely can attend to your site to give you a yearly gas inspection and gas certificate, if you need any work to comply we will update you and provide you with a report so it is clear what you need to do (if anything).

Do you carry parts on the van?

We do carry parts on the van, although we can't promise we will have exactly what your appliance will need if it needs new parts, there are thousands of parts for thousands of appliances and it would be impossible for us to keep stock of everything. But rest assured our parts suppliers are on hand and quick to get parts to us that are in stock.

We work in different ways depending on requirements and what clients need. We are happy to work on a call out and hourly basis and we also provide quotes & service plans which are tailored to the kitchen.

How do I log a call out with you?

The best way is to give us a call or email if you have questions alternatively you can book online and choose your preferred date and time (please bare in mind this is subjec to change).

Cafe & Coffee Shop Equipment Repairs

Cafe and coffee shop equipment repairs for commercial ovens, refrigeration, dishwashers, glasswashers and other professional catering appliances.

We Are Ready To Help You

Cafe and coffee shop kitchens may be smaller than full restaurant kitchens, but equipment failure can have an immediate effect on service. Catering RS supports commercial catering appliances including ovens, refrigeration and warewashing equipment used in cafés, coffee shops and similar hospitality sites. For related support, see Catering Equipment Repairs.

Equipment support for cafes

The service covers commercial kitchen equipment rather than domestic appliances.

Commercial ovens and cooking equipment
Fridges, under-counter refrigeration and prep refrigeration
Commercial dishwashers and glasswashers

Helpdesk

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Contact the Helpdesk now
0330 043 3429

Repair or planned servicing

Active faults should be booked as repairs. Sites that rely heavily on a small number of key appliances can also consider planned servicing to reduce avoidable downtime. Related support is available through Catering Repairs Near Me.

Information to send when booking

Provide the equipment make, model, site postcode and exact fault. Photos of the rating plate and display are useful where the model is not obvious. For fault-specific information, see Commercial oven not heating.

Explore

Catering RS help us with our very varied work requests. From schools to restaurants to high profile brands they're always ready to get to site.

Kevin (Maintenance & Install Manager)

UK Facilities Management

Frequently asked questions

General