Will you attend my site even if I am not under contract / haven't ever worked with me before?

Absolutely, we work with new clients all the time on a day to day basis, we're completely used to striking up new relationships with people and we look forward to helping you with any issues you may have.

Are all of your engineers properly trained?

All of our engineers go through a rigorous training programme and are always updating their skills and knowledge and completing new courses to stay on top of the job.

Can you give me a gas certificate?

Yes, we absolutely can attend to your site to give you a yearly gas inspection and gas certificate, if you need any work to comply we will update you and provide you with a report so it is clear what you need to do (if anything).

Do you carry parts on the van?

We do carry parts on the van, although we can't promise we will have exactly what your appliance will need if it needs new parts, there are thousands of parts for thousands of appliances and it would be impossible for us to keep stock of everything. But rest assured our parts suppliers are on hand and quick to get parts to us that are in stock.

We work in different ways depending on requirements and what clients need. We are happy to work on a call out and hourly basis and we also provide quotes & service plans which are tailored to the kitchen.

How do I log a call out with you?

The best way is to give us a call or email if you have questions alternatively you can book online and choose your preferred date and time (please bare in mind this is subjec to change).

Call Outs for Commercial Kitchens

Fast-response commercial kitchen engineer call-outs for urgent catering equipment breakdowns, gas, electrical and refrigeration faults.

We Are Ready To Help You

When essential equipment fails during service, a commercial kitchen call-out needs to focus on safe fault finding and getting the site operational again as quickly as practical. For related support, see Catering Equipment Repairs.

When to book a commercial kitchen call-out

Call-outs are appropriate when a fault is affecting service, food safety, staff safety or the ability to use an appliance normally.

Ovens, combi ovens or ranges not heating
Fryers failing to ignite or reach temperature
Dishwashers or glasswashers not filling, heating or draining

Helpdesk

how_a_restaurant_kitchen_looks_after_work_original_2513816-A1aPeWg9gLh3KGzE.jpg

Contact the Helpdesk now
0330 043 3429

What happens on a call-out

The engineer starts with the reported symptom, appliance make and model, site conditions and any error message. Diagnosis then works through the relevant supply, control, safety and operating circuits rather than replacing parts by guesswork. Related support is available through Catering Repairs Near Me.

Before the engineer arrives

Do not repeatedly reset equipment that is tripping a protective device, leaking gas, overheating or behaving unpredictably. For fault-specific information, see Commercial oven not heating.

Explore

Catering RS help us with our very varied work requests. From schools to restaurants to high profile brands they're always ready to get to site.

Kevin (Maintenance & Install Manager)

UK Facilities Management

Frequently asked questions

General