Will you attend my site even if I am not under contract / haven't ever worked with me before?

Absolutely, we work with new clients all the time on a day to day basis, we're completely used to striking up new relationships with people and we look forward to helping you with any issues you may have.

Are all of your engineers properly trained?

All of our engineers go through a rigorous training programme and are always updating their skills and knowledge and completing new courses to stay on top of the job.

Can you give me a gas certificate?

Yes, we absolutely can attend to your site to give you a yearly gas inspection and gas certificate, if you need any work to comply we will update you and provide you with a report so it is clear what you need to do (if anything).

Do you carry parts on the van?

We do carry parts on the van, although we can't promise we will have exactly what your appliance will need if it needs new parts, there are thousands of parts for thousands of appliances and it would be impossible for us to keep stock of everything. But rest assured our parts suppliers are on hand and quick to get parts to us that are in stock.

We work in different ways depending on requirements and what clients need. We are happy to work on a call out and hourly basis and we also provide quotes & service plans which are tailored to the kitchen.

How do I log a call out with you?

The best way is to give us a call or email if you have questions alternatively you can book online and choose your preferred date and time (please bare in mind this is subjec to change).

Reactive Catering Equipment Maintenance

Reactive catering equipment maintenance for commercial kitchens needing fault diagnosis, breakdown repair and responsive engineering support.

We Are Ready To Help You

Reactive catering equipment maintenance deals with faults after they appear rather than waiting for the next planned service visit. It is useful for kitchens that need an engineer to diagnose a breakdown, restore an appliance where practical and record any further work or parts required. For related support, see Call Outs for Commercial Kitchens.

When reactive maintenance is appropriate

An active fault should usually be treated as reactive work. Typical examples include loss of heat, failure to cool, repeated electrical trips, ignition faults, water leaks and appliances that stop part-way through a cycle.

Urgent equipment breakdowns
Intermittent and recurring faults
Equipment outside normal temperature

Helpdesk

how_a_restaurant_kitchen_looks_after_work_original_2513816-A1aPeWg9gLh3KGzE.jpg

Contact the Helpdesk now
0330 043 3429

Reactive versus planned maintenance

Planned maintenance aims to identify deterioration before failure. Reactive maintenance starts with a fault that already exists. Related support is available through Catering Equipment Repairs.

Information that speeds up fault finding

Provide the make, model, serial number where available, exact symptom, site postcode and any error code. A photograph of the rating plate or display can help the engineer prepare for the visit. For fault-specific information, see Commercial oven not heating.

Explore

Catering RS help us with our very varied work requests. From schools to restaurants to high profile brands they're always ready to get to site.

Kevin (Maintenance & Install Manager)

UK Facilities Management

Frequently asked questions

General