Will you attend my site even if I am not under contract / haven't ever worked with me before?

Absolutely, we work with new clients all the time on a day to day basis, we're completely used to striking up new relationships with people and we look forward to helping you with any issues you may have.

Are all of your engineers properly trained?

All of our engineers go through a rigorous training programme and are always updating their skills and knowledge and completing new courses to stay on top of the job.

Can you give me a gas certificate?

Yes, we absolutely can attend to your site to give you a yearly gas inspection and gas certificate, if you need any work to comply we will update you and provide you with a report so it is clear what you need to do (if anything).

Do you carry parts on the van?

We do carry parts on the van, although we can't promise we will have exactly what your appliance will need if it needs new parts, there are thousands of parts for thousands of appliances and it would be impossible for us to keep stock of everything. But rest assured our parts suppliers are on hand and quick to get parts to us that are in stock.

We work in different ways depending on requirements and what clients need. We are happy to work on a call out and hourly basis and we also provide quotes & service plans which are tailored to the kitchen.

How do I log a call out with you?

The best way is to give us a call or email if you have questions alternatively you can book online and choose your preferred date and time (please bare in mind this is subjec to change).

Commercial Kitchen Equipment Safety Inspections

Commercial kitchen equipment safety inspections and condition checks for professional catering appliances, with defects and remedial actions identified.

We Are Ready To Help You

Commercial kitchen equipment safety inspections can help identify obvious deterioration, unsafe operating conditions and equipment that needs repair, servicing or more detailed testing. The scope should be agreed clearly because a general equipment inspection is not a substitute for specialist statutory or manufacturer-required tests. For related support, see Commercial Kitchen Equipment Condition Surveys.

What an equipment inspection can identify

The engineer can assess the equipment within the agreed scope and record visible or operational concerns.

Damaged controls, doors, handles or guards
Leaks, unusual noise or overheating
Poor heating, cooling or temperature control

Helpdesk

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Contact the Helpdesk now
0330 043 3429

Gas equipment

Gas appliance work and safety checks must be carried out by engineers with the appropriate Gas Safe commercial catering competence. Gas safety certification is handled separately where required. Related support is available through Restaurant Gas Safety Certificate.

From inspection to action plan

Findings can be prioritised into immediate faults, planned maintenance and longer-term replacement considerations. For fault-specific information, see Commercial fryer high-limit tripping.

Explore

Catering RS help us with our very varied work requests. From schools to restaurants to high profile brands they're always ready to get to site.

Kevin (Maintenance & Install Manager)

UK Facilities Management

Frequently asked questions

General