Will you attend my site even if I am not under contract / haven't ever worked with me before?

Absolutely, we work with new clients all the time on a day to day basis, we're completely used to striking up new relationships with people and we look forward to helping you with any issues you may have.

Are all of your engineers properly trained?

All of our engineers go through a rigorous training programme and are always updating their skills and knowledge and completing new courses to stay on top of the job.

Can you give me a gas certificate?

Yes, we absolutely can attend to your site to give you a yearly gas inspection and gas certificate, if you need any work to comply we will update you and provide you with a report so it is clear what you need to do (if anything).

Do you carry parts on the van?

We do carry parts on the van, although we can't promise we will have exactly what your appliance will need if it needs new parts, there are thousands of parts for thousands of appliances and it would be impossible for us to keep stock of everything. But rest assured our parts suppliers are on hand and quick to get parts to us that are in stock.

We work in different ways depending on requirements and what clients need. We are happy to work on a call out and hourly basis and we also provide quotes & service plans which are tailored to the kitchen.

How do I log a call out with you?

The best way is to give us a call or email if you have questions alternatively you can book online and choose your preferred date and time (please bare in mind this is subjec to change).

Facilities Management Catering Equipment Support

Commercial catering equipment engineering support for facilities management teams, including repairs, PPM, gas, refrigeration and multi-site maintenance.

We Are Ready To Help You

Facilities management teams often need to coordinate catering equipment alongside other building services, but commercial kitchen appliances require specialist engineering knowledge. Catering RS can support FM teams with reactive repairs, planned maintenance, gas-related work, refrigeration and equipment condition reporting. For related support, see Foodservice Engineering Support.

Support for facilities managers

A facilities team may be responsible for kitchens across schools, offices, hospitality venues, care settings or mixed estates. Clear asset information and a consistent repair process make specialist catering jobs easier to control.

Reactive equipment repairs
PPM and scheduled servicing
Commercial gas appliance support

Helpdesk

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Contact the Helpdesk now
0330 043 3429

Better information at job logging

Recording the site, equipment make, model, serial number and exact reported fault helps reduce ambiguity and makes engineer allocation easier. Photographs of the appliance and rating plate are useful where site teams are unsure of the model. Related support is available through Multi-Site Catering Equipment Maintenance.

One-off jobs or structured support

Catering RS can attend individual faults without an existing contract, while larger estates can discuss planned maintenance or multi-site arrangements. For fault-specific information, see Commercial oven not reaching temperature.

Explore

Catering RS help us with our very varied work requests. From schools to restaurants to high profile brands they're always ready to get to site.

Kevin (Maintenance & Install Manager)

UK Facilities Management

Frequently asked questions

General