Will you attend my site even if I am not under contract / haven't ever worked with me before?

Absolutely, we work with new clients all the time on a day to day basis, we're completely used to striking up new relationships with people and we look forward to helping you with any issues you may have.

Are all of your engineers properly trained?

All of our engineers go through a rigorous training programme and are always updating their skills and knowledge and completing new courses to stay on top of the job.

Can you give me a gas certificate?

Yes, we absolutely can attend to your site to give you a yearly gas inspection and gas certificate, if you need any work to comply we will update you and provide you with a report so it is clear what you need to do (if anything).

Do you carry parts on the van?

We do carry parts on the van, although we can't promise we will have exactly what your appliance will need if it needs new parts, there are thousands of parts for thousands of appliances and it would be impossible for us to keep stock of everything. But rest assured our parts suppliers are on hand and quick to get parts to us that are in stock.

We work in different ways depending on requirements and what clients need. We are happy to work on a call out and hourly basis and we also provide quotes & service plans which are tailored to the kitchen.

How do I log a call out with you?

The best way is to give us a call or email if you have questions alternatively you can book online and choose your preferred date and time (please bare in mind this is subjec to change).

Commercial Catering Engineers

Commercial catering engineers for equipment repair, servicing, PPM, gas work, installation and professional kitchen maintenance.

We Are Ready To Help You

Commercial catering engineers work on equipment designed for sustained use in restaurants, hotels, schools, pubs, cafés, contract catering sites and other professional kitchens. Catering RS provides reactive and planned engineering support across commercial cooking, warewashing, refrigeration and gas equipment. For related support, see Catering Engineers.

What a commercial catering engineer does

The work ranges from fault diagnosis and component replacement through to servicing, planned maintenance, equipment installation and gas safety work.

Reactive catering equipment repairs
Routine servicing and performance checks
Planned preventative maintenance

Helpdesk

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Contact the Helpdesk now
0330 043 3429

Support for mixed commercial kitchens

A single kitchen may contain equipment from Rational, Lincat, Pitco, Winterhalter and many other manufacturers. Related support is available through Commercial Catering Equipment Servicing.

From one-off repair to planned support

You do not need an existing maintenance contract to request a repair. Sites with larger equipment estates or repeated call-outs can also discuss planned visits, asset condition and maintenance schedules. For fault-specific information, see Rational oven not turning on.

Explore

Catering RS help us with our very varied work requests. From schools to restaurants to high profile brands they're always ready to get to site.

Kevin (Maintenance & Install Manager)

UK Facilities Management

Frequently asked questions

General