Will you attend my site even if I am not under contract / haven't ever worked with me before?

Absolutely, we work with new clients all the time on a day to day basis, we're completely used to striking up new relationships with people and we look forward to helping you with any issues you may have.

Are all of your engineers properly trained?

All of our engineers go through a rigorous training programme and are always updating their skills and knowledge and completing new courses to stay on top of the job.

Can you give me a gas certificate?

Yes, we absolutely can attend to your site to give you a yearly gas inspection and gas certificate, if you need any work to comply we will update you and provide you with a report so it is clear what you need to do (if anything).

Do you carry parts on the van?

We do carry parts on the van, although we can't promise we will have exactly what your appliance will need if it needs new parts, there are thousands of parts for thousands of appliances and it would be impossible for us to keep stock of everything. But rest assured our parts suppliers are on hand and quick to get parts to us that are in stock.

We work in different ways depending on requirements and what clients need. We are happy to work on a call out and hourly basis and we also provide quotes & service plans which are tailored to the kitchen.

How do I log a call out with you?

The best way is to give us a call or email if you have questions alternatively you can book online and choose your preferred date and time (please bare in mind this is subjec to change).

Catering Engineers

Catering engineers for commercial kitchen repairs, servicing, installation, maintenance and fault diagnosis across gas, electric and refrigeration equipment.

We Are Ready To Help You

Catering RS engineers support professional kitchens with reactive repairs, routine servicing, installation work and planned maintenance. The service covers a broad mix of commercial catering equipment, allowing sites to use one engineering team for common cooking, warewashing, gas, electrical and refrigeration requirements. For related support, see Commercial Catering Engineers.

Commercial catering equipment we work on

Commercial kitchens rarely contain equipment from a single manufacturer. Our engineers work across mixed kitchens and use the appliance make, model, serial number and reported symptom to plan the visit.

Commercial ovens, ranges and combi ovens
Fryers, grills, griddles and other prime cooking equipment
Commercial dishwashers and glasswashers

Helpdesk

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Contact the Helpdesk now
0330 043 3429

Repairs, servicing and maintenance

A breakdown visit is different from routine servicing. Repair work is focused on diagnosing an active fault; servicing and planned maintenance are intended to identify wear, deterioration and performance problems before they interrupt service. Related support is available through Catering Equipment Repairs.

Information that helps us diagnose a fault

When booking, provide the appliance manufacturer, model, serial number where available, the exact symptom or error code and the site postcode. Photographs of the rating plate or display can be particularly useful. For fault-specific information, see Rational oven not turning on.

Explore

Catering RS help us with our very varied work requests. From schools to restaurants to high profile brands they're always ready to get to site.

Kevin (Maintenance & Install Manager)

UK Facilities Management

Frequently asked questions

General