Will you attend my site even if I am not under contract / haven't ever worked with me before?

Absolutely, we work with new clients all the time on a day to day basis, we're completely used to striking up new relationships with people and we look forward to helping you with any issues you may have.

Are all of your engineers properly trained?

All of our engineers go through a rigorous training programme and are always updating their skills and knowledge and completing new courses to stay on top of the job.

Can you give me a gas certificate?

Yes, we absolutely can attend to your site to give you a yearly gas inspection and gas certificate, if you need any work to comply we will update you and provide you with a report so it is clear what you need to do (if anything).

Do you carry parts on the van?

We do carry parts on the van, although we can't promise we will have exactly what your appliance will need if it needs new parts, there are thousands of parts for thousands of appliances and it would be impossible for us to keep stock of everything. But rest assured our parts suppliers are on hand and quick to get parts to us that are in stock.

We work in different ways depending on requirements and what clients need. We are happy to work on a call out and hourly basis and we also provide quotes & service plans which are tailored to the kitchen.

How do I log a call out with you?

The best way is to give us a call or email if you have questions alternatively you can book online and choose your preferred date and time (please bare in mind this is subjec to change).

Contract Catering Equipment Maintenance

Contract catering equipment maintenance for operators managing professional kitchens across workplaces, education, healthcare and hospitality sites.

We Are Ready To Help You

Contract catering operators often manage kitchens on behalf of clients across different sectors and buildings. Catering equipment maintenance needs to fit around each site's equipment, service hours and reporting requirements while remaining consistent enough to manage across the wider contract. For related support, see Multi-Site Catering Equipment Maintenance.

Support across mixed sites

Catering RS can support individual locations or wider portfolios.

Reactive breakdown repair
Planned servicing and PPM
Commercial gas appliance support

Helpdesk

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Contact the Helpdesk now
0330 043 3429

Clear site and asset records

Recording the correct site, appliance details and fault history makes contract maintenance easier to manage and reduces repeated diagnosis. Related support is available through Foodservice Engineering Support.

Working with FM and client teams

Engineering support can sit alongside facilities and contract-management processes, with planned and reactive work kept clearly separated. For fault-specific information, see Rational combi oven error codes.

Explore

Catering RS help us with our very varied work requests. From schools to restaurants to high profile brands they're always ready to get to site.

Kevin (Maintenance & Install Manager)

UK Facilities Management

Frequently asked questions

General