Will you attend my site even if I am not under contract / haven't ever worked with me before?

Absolutely, we work with new clients all the time on a day to day basis, we're completely used to striking up new relationships with people and we look forward to helping you with any issues you may have.

Are all of your engineers properly trained?

All of our engineers go through a rigorous training programme and are always updating their skills and knowledge and completing new courses to stay on top of the job.

Can you give me a gas certificate?

Yes, we absolutely can attend to your site to give you a yearly gas inspection and gas certificate, if you need any work to comply we will update you and provide you with a report so it is clear what you need to do (if anything).

Do you carry parts on the van?

We do carry parts on the van, although we can't promise we will have exactly what your appliance will need if it needs new parts, there are thousands of parts for thousands of appliances and it would be impossible for us to keep stock of everything. But rest assured our parts suppliers are on hand and quick to get parts to us that are in stock.

We work in different ways depending on requirements and what clients need. We are happy to work on a call out and hourly basis and we also provide quotes & service plans which are tailored to the kitchen.

How do I log a call out with you?

The best way is to give us a call or email if you have questions alternatively you can book online and choose your preferred date and time (please bare in mind this is subjec to change).

Catering Equipment Replacement & Upgrades

Commercial catering equipment replacement and upgrade support for kitchens reviewing unreliable, obsolete or unsuitable appliances.

We Are Ready To Help You

Repeated breakdowns do not always mean an appliance must be replaced, but there comes a point where repair history, parts availability, condition or operational requirements make replacement more sensible. For related support, see Commercial Kitchen Equipment Condition Surveys.

When replacement may be worth considering

The decision should be based on the actual equipment rather than age alone.

Repeated costly breakdowns
Poor parts availability
Severe corrosion or physical deterioration

Helpdesk

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Contact the Helpdesk now
0330 043 3429

Check the services before ordering

A new appliance can have different electrical, gas, water, drainage or ventilation requirements from the old one. Confirming these details before purchase can prevent expensive installation changes. Related support is available through Commercial Catering Equipment Installation.

Installation and ongoing maintenance

Replacement equipment should be correctly installed and commissioned, then added to the kitchen's ongoing maintenance plan. For fault-specific information, see Commercial oven not heating.

Explore

Catering RS help us with our very varied work requests. From schools to restaurants to high profile brands they're always ready to get to site.

Kevin (Maintenance & Install Manager)

UK Facilities Management

Frequently asked questions

General