Will you attend my site even if I am not under contract / haven't ever worked with me before?

Absolutely, we work with new clients all the time on a day to day basis, we're completely used to striking up new relationships with people and we look forward to helping you with any issues you may have.

Are all of your engineers properly trained?

All of our engineers go through a rigorous training programme and are always updating their skills and knowledge and completing new courses to stay on top of the job.

Can you give me a gas certificate?

Yes, we absolutely can attend to your site to give you a yearly gas inspection and gas certificate, if you need any work to comply we will update you and provide you with a report so it is clear what you need to do (if anything).

Do you carry parts on the van?

We do carry parts on the van, although we can't promise we will have exactly what your appliance will need if it needs new parts, there are thousands of parts for thousands of appliances and it would be impossible for us to keep stock of everything. But rest assured our parts suppliers are on hand and quick to get parts to us that are in stock.

We work in different ways depending on requirements and what clients need. We are happy to work on a call out and hourly basis and we also provide quotes & service plans which are tailored to the kitchen.

How do I log a call out with you?

The best way is to give us a call or email if you have questions alternatively you can book online and choose your preferred date and time (please bare in mind this is subjec to change).

Commercial Kitchen Refurbishment Engineering Support

Engineering support for commercial kitchen refurbishments, including equipment assessment, relocation, installation, replacement and commissioning.

We Are Ready To Help You

A commercial kitchen refurbishment often involves a mixture of equipment that is staying, moving, being replaced or being added for the first time. Engineering input helps identify what can realistically be reused, what services are required and how equipment should be disconnected, relocated and recommissioned. For related support, see Commercial Kitchen Equipment Condition Surveys.

Before refurbishment work starts

An equipment survey can help establish make, model, condition, utility requirements and whether each appliance is suitable for reuse.

Existing equipment condition
Gas and electrical requirements
Water and drainage requirements

Helpdesk

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Contact the Helpdesk now
0330 043 3429

Relocating existing equipment

Moving commercial appliances is not simply a furniture exercise. Equipment may need safe disconnection, inspection after relocation and recommissioning before being returned to service. Related support is available through Commercial Kitchen Equipment Relocation.

New and replacement equipment

Where appliances are being replaced, checking connection loads and physical clearances before ordering reduces the risk of late changes during the refurbishment. For fault-specific information, see Commercial oven not reaching temperature.

Explore

Catering RS help us with our very varied work requests. From schools to restaurants to high profile brands they're always ready to get to site.

Kevin (Maintenance & Install Manager)

UK Facilities Management

Frequently asked questions

General