Will you attend my site even if I am not under contract / haven't ever worked with me before?

Absolutely, we work with new clients all the time on a day to day basis, we're completely used to striking up new relationships with people and we look forward to helping you with any issues you may have.

Are all of your engineers properly trained?

All of our engineers go through a rigorous training programme and are always updating their skills and knowledge and completing new courses to stay on top of the job.

Can you give me a gas certificate?

Yes, we absolutely can attend to your site to give you a yearly gas inspection and gas certificate, if you need any work to comply we will update you and provide you with a report so it is clear what you need to do (if anything).

Do you carry parts on the van?

We do carry parts on the van, although we can't promise we will have exactly what your appliance will need if it needs new parts, there are thousands of parts for thousands of appliances and it would be impossible for us to keep stock of everything. But rest assured our parts suppliers are on hand and quick to get parts to us that are in stock.

We work in different ways depending on requirements and what clients need. We are happy to work on a call out and hourly basis and we also provide quotes & service plans which are tailored to the kitchen.

How do I log a call out with you?

The best way is to give us a call or email if you have questions alternatively you can book online and choose your preferred date and time (please bare in mind this is subjec to change).

Commercial Catering Equipment Installers

Commercial catering equipment installers for gas and electric professional kitchen appliances, replacement equipment and commissioning.

We Are Ready To Help You

Catering RS provides commercial catering equipment installation support for professional kitchens replacing appliances, adding new equipment or changing an existing kitchen layout. For related support, see Commercial Catering Equipment Installation.

What installation work can include

The scope depends on the appliance and site. Gas, electric, water and drainage requirements should be confirmed before installation rather than discovered after the equipment has arrived.

Commercial ovens, ranges and combi ovens
Fryers, grills, griddles and prime cooking equipment
Warewashing equipment

Helpdesk

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Contact the Helpdesk now
0330 043 3429

Before the appliance arrives

Check dimensions, access, electrical load, gas requirements, water treatment, drainage and ventilation where relevant. A replacement appliance can have different connection requirements even when its physical size appears similar. Related support is available through Commercial Catering Equipment Commissioning.

After installation

Once commissioned, equipment should be operated and maintained in line with manufacturer guidance. Catering RS can also provide servicing, repairs and planned maintenance after installation. For fault-specific information, see Commercial oven not heating.

Explore

Catering RS help us with our very varied work requests. From schools to restaurants to high profile brands they're always ready to get to site.

Kevin (Maintenance & Install Manager)

UK Facilities Management

Frequently asked questions

General