Will you attend my site even if I am not under contract / haven't ever worked with me before?

Absolutely, we work with new clients all the time on a day to day basis, we're completely used to striking up new relationships with people and we look forward to helping you with any issues you may have.

Are all of your engineers properly trained?

All of our engineers go through a rigorous training programme and are always updating their skills and knowledge and completing new courses to stay on top of the job.

Can you give me a gas certificate?

Yes, we absolutely can attend to your site to give you a yearly gas inspection and gas certificate, if you need any work to comply we will update you and provide you with a report so it is clear what you need to do (if anything).

Do you carry parts on the van?

We do carry parts on the van, although we can't promise we will have exactly what your appliance will need if it needs new parts, there are thousands of parts for thousands of appliances and it would be impossible for us to keep stock of everything. But rest assured our parts suppliers are on hand and quick to get parts to us that are in stock.

We work in different ways depending on requirements and what clients need. We are happy to work on a call out and hourly basis and we also provide quotes & service plans which are tailored to the kitchen.

How do I log a call out with you?

The best way is to give us a call or email if you have questions alternatively you can book online and choose your preferred date and time (please bare in mind this is subjec to change).

Commercial Kitchen Equipment Condition Surveys

Commercial kitchen equipment condition surveys for operators, facilities teams and businesses assessing appliance condition, maintenance needs and replacement priorities.

We Are Ready To Help You

A commercial kitchen equipment condition survey provides a structured view of the appliances on site, their visible condition and where maintenance, repair or replacement may need to be prioritised. For related support, see Commercial Kitchen Equipment Safety Inspections.

What a condition survey can record

The exact scope should be agreed before the visit.

Appliance type, make, model and serial number where available
General physical and operational condition
Visible damage, deterioration or missing components

Helpdesk

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Contact the Helpdesk now
0330 043 3429

When a kitchen equipment survey is useful

Condition surveys are particularly useful before capital expenditure, when responsibility for a kitchen changes, when breakdown costs are increasing or when a business needs a clearer asset list across one or more sites. Related support is available through Catering Equipment Replacement & Upgrades.

Turning the survey into a maintenance plan

The output can help separate immediate repair work from preventative maintenance and longer-term replacement decisions. Equipment with active safety or performance faults should be addressed separately rather than left until a future planned-maintenance visit. For fault-specific information, see Commercial oven not reaching temperature.

Explore

Catering RS help us with our very varied work requests. From schools to restaurants to high profile brands they're always ready to get to site.

Kevin (Maintenance & Install Manager)

UK Facilities Management

Frequently asked questions

General