Will you attend my site even if I am not under contract / haven't ever worked with me before?

Absolutely, we work with new clients all the time on a day to day basis, we're completely used to striking up new relationships with people and we look forward to helping you with any issues you may have.

Are all of your engineers properly trained?

All of our engineers go through a rigorous training programme and are always updating their skills and knowledge and completing new courses to stay on top of the job.

Can you give me a gas certificate?

Yes, we absolutely can attend to your site to give you a yearly gas inspection and gas certificate, if you need any work to comply we will update you and provide you with a report so it is clear what you need to do (if anything).

Do you carry parts on the van?

We do carry parts on the van, although we can't promise we will have exactly what your appliance will need if it needs new parts, there are thousands of parts for thousands of appliances and it would be impossible for us to keep stock of everything. But rest assured our parts suppliers are on hand and quick to get parts to us that are in stock.

We work in different ways depending on requirements and what clients need. We are happy to work on a call out and hourly basis and we also provide quotes & service plans which are tailored to the kitchen.

How do I log a call out with you?

The best way is to give us a call or email if you have questions alternatively you can book online and choose your preferred date and time (please bare in mind this is subjec to change).

Foodservice Engineering Support

Foodservice engineering support for commercial kitchens, including repairs, servicing, maintenance, installations and multi-site equipment support.

We Are Ready To Help You

Catering RS provides foodservice engineering support for businesses that need dependable technical help across commercial kitchen equipment. For related support, see Facilities Management Catering Equipment Support.

What foodservice engineering support can include

Commercial kitchens often need more than a single reactive repair.

Reactive catering equipment repairs and fault diagnosis
Planned equipment servicing and preventative maintenance
Commercial gas appliance support by appropriately qualified engineers

Helpdesk

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Contact the Helpdesk now
0330 043 3429

Support for facilities teams and operators

Where a business manages several appliances or several sites, useful engineering support starts with clear job logging and equipment information. Related support is available through Commercial Catering Engineers.

From breakdowns to planned work

An urgent breakdown and a maintenance visit have different purposes. Reactive work focuses on restoring an appliance after a fault, while planned engineering support helps identify wear, deterioration and recurring issues before they become service-critical. For fault-specific information, see Commercial oven not heating.

Explore

Catering RS help us with our very varied work requests. From schools to restaurants to high profile brands they're always ready to get to site.

Kevin (Maintenance & Install Manager)

UK Facilities Management

Frequently asked questions

General