Will you attend my site even if I am not under contract / haven't ever worked with me before?

Absolutely, we work with new clients all the time on a day to day basis, we're completely used to striking up new relationships with people and we look forward to helping you with any issues you may have.

Are all of your engineers properly trained?

All of our engineers go through a rigorous training programme and are always updating their skills and knowledge and completing new courses to stay on top of the job.

Can you give me a gas certificate?

Yes, we absolutely can attend to your site to give you a yearly gas inspection and gas certificate, if you need any work to comply we will update you and provide you with a report so it is clear what you need to do (if anything).

Do you carry parts on the van?

We do carry parts on the van, although we can't promise we will have exactly what your appliance will need if it needs new parts, there are thousands of parts for thousands of appliances and it would be impossible for us to keep stock of everything. But rest assured our parts suppliers are on hand and quick to get parts to us that are in stock.

We work in different ways depending on requirements and what clients need. We are happy to work on a call out and hourly basis and we also provide quotes & service plans which are tailored to the kitchen.

How do I log a call out with you?

The best way is to give us a call or email if you have questions alternatively you can book online and choose your preferred date and time (please bare in mind this is subjec to change).

Commercial Catering Equipment Servicing

Commercial catering equipment servicing for ovens, fryers, warewashing, refrigeration and gas appliances in professional kitchens.

We Are Ready To Help You

Commercial catering equipment servicing is planned engineer attention intended to keep appliances working correctly between breakdowns. It can be carried out on individual high-value appliances or across a complete kitchen, depending on equipment use, condition and manufacturer recommendations. For related support, see Commercial Kitchen Maintenance.

What catering equipment servicing covers

A service is more than a visual check. The engineer should inspect the appliance in the context of how it operates, looking for deterioration or performance issues that may not yet have developed into a complete failure.

Commercial ovens, combi ovens and ranges
Fryers, grills and other prime cooking equipment
Commercial dishwashers and glasswashers

Helpdesk

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Contact the Helpdesk now
0330 043 3429

Servicing versus repair

Servicing is planned work on equipment that is broadly operational. If an appliance has already stopped working, is tripping, leaking, failing to ignite or cannot hold temperature, book a repair so the active fault can be diagnosed. Related support is available through Planned Preventative Maintenance for Commercial Kitchens.

One-off servicing or a maintenance plan

Sites can arrange servicing for a specific appliance or discuss a wider planned maintenance programme. For kitchens with a larger equipment estate, scheduled servicing can make maintenance costs and downtime easier to manage. For fault-specific information, see Commercial oven thermostat fault.

Explore

Catering RS help us with our very varied work requests. From schools to restaurants to high profile brands they're always ready to get to site.

Kevin (Maintenance & Install Manager)

UK Facilities Management

Frequently asked questions

General