Will you attend my site even if I am not under contract / haven't ever worked with me before?

Absolutely, we work with new clients all the time on a day to day basis, we're completely used to striking up new relationships with people and we look forward to helping you with any issues you may have.

Are all of your engineers properly trained?

All of our engineers go through a rigorous training programme and are always updating their skills and knowledge and completing new courses to stay on top of the job.

Can you give me a gas certificate?

Yes, we absolutely can attend to your site to give you a yearly gas inspection and gas certificate, if you need any work to comply we will update you and provide you with a report so it is clear what you need to do (if anything).

Do you carry parts on the van?

We do carry parts on the van, although we can't promise we will have exactly what your appliance will need if it needs new parts, there are thousands of parts for thousands of appliances and it would be impossible for us to keep stock of everything. But rest assured our parts suppliers are on hand and quick to get parts to us that are in stock.

We work in different ways depending on requirements and what clients need. We are happy to work on a call out and hourly basis and we also provide quotes & service plans which are tailored to the kitchen.

How do I log a call out with you?

The best way is to give us a call or email if you have questions alternatively you can book online and choose your preferred date and time (please bare in mind this is subjec to change).

Planned Preventative Maintenance for Commercial Kitchens

Planned preventative maintenance (PPM) for commercial catering equipment, reducing breakdown risk and supporting structured servicing.

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Planned Preventative Maintenance (PPM) is a scheduled approach to commercial kitchen servicing. Instead of waiting for every appliance to fail, equipment is inspected and serviced at agreed intervals so developing issues can be identified, recorded and planned for. For related support, see Commercial Kitchen Maintenance.

What a commercial kitchen PPM programme can cover

The correct scope depends on the equipment estate and site. A useful PPM schedule records what is included, how frequently it is visited and what checks are appropriate for each appliance type.

Prime cooking equipment
Combi ovens and commercial ovens
Warewashing equipment

Helpdesk

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0330 043 3429

Why kitchens use PPM

The main benefit is not a promise that equipment will never fail. It is improved visibility of condition and wear, more planned intervention and fewer faults being discovered for the first time during a busy service. Related support is available through Commercial Catering Equipment Servicing.

How often should PPM visits take place?

Frequency should reflect manufacturer guidance, appliance use, operating environment, equipment age and how critical each appliance is to the business. High-use equipment may justify more frequent attention than lightly used appliances. For fault-specific information, see Commercial fridge evaporator icing up.

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Catering RS help us with our very varied work requests. From schools to restaurants to high profile brands they're always ready to get to site.

Kevin (Maintenance & Install Manager)

UK Facilities Management

Frequently asked questions

General