Will you attend my site even if I am not under contract / haven't ever worked with me before?

Absolutely, we work with new clients all the time on a day to day basis, we're completely used to striking up new relationships with people and we look forward to helping you with any issues you may have.

Are all of your engineers properly trained?

All of our engineers go through a rigorous training programme and are always updating their skills and knowledge and completing new courses to stay on top of the job.

Can you give me a gas certificate?

Yes, we absolutely can attend to your site to give you a yearly gas inspection and gas certificate, if you need any work to comply we will update you and provide you with a report so it is clear what you need to do (if anything).

Do you carry parts on the van?

We do carry parts on the van, although we can't promise we will have exactly what your appliance will need if it needs new parts, there are thousands of parts for thousands of appliances and it would be impossible for us to keep stock of everything. But rest assured our parts suppliers are on hand and quick to get parts to us that are in stock.

We work in different ways depending on requirements and what clients need. We are happy to work on a call out and hourly basis and we also provide quotes & service plans which are tailored to the kitchen.

How do I log a call out with you?

The best way is to give us a call or email if you have questions alternatively you can book online and choose your preferred date and time (please bare in mind this is subjec to change).

Multi-Site Catering Equipment Maintenance

Multi-site catering equipment maintenance for restaurant groups, schools, care operators, hotels and facilities teams managing multiple commercial kitchens.

We Are Ready To Help You

Businesses operating several commercial kitchens need maintenance that is consistent across sites without making every equipment issue a separate administrative problem. Catering RS provides multi-site catering equipment maintenance and engineering support for operators, facilities teams and organisations managing larger equipment estates. For related support, see Facilities Management Catering Equipment Support.

A structured approach to multiple sites

Multi-site support works best when equipment and site information is organised. Keeping appliance makes, models, serial numbers and maintenance history linked to the correct location makes breakdown response and planned work easier to manage.

Planned servicing across multiple locations
Reactive breakdown and repair support
Commercial gas appliance support

Helpdesk

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Contact the Helpdesk now
0330 043 3429

Who multi-site maintenance can support

The service can suit restaurant and hospitality groups, schools, care organisations, contract caterers, pubs, hotels, facilities-management teams and other businesses responsible for more than one professional kitchen. Related support is available through Foodservice Engineering Support.

Prioritising critical equipment

Not every appliance carries the same operational risk. A maintenance programme can prioritise equipment where failure would have the greatest impact, while still keeping lower-risk equipment visible within the wider asset list. For fault-specific information, see Rational combi oven error codes.

Explore

Catering RS help us with our very varied work requests. From schools to restaurants to high profile brands they're always ready to get to site.

Kevin (Maintenance & Install Manager)

UK Facilities Management

Frequently asked questions

General